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Audio Issues

If Zoom audio is not working, click the Join Audio button on the bottom-left corner of the Zoom window:

  • The headphone icon indicates that the audio is not connected. Click Join Audio to connect to the audio.
  • If the audio is muted after being connected, click Unmute.
  • A microphone icon without a red slash (as shown in the last icon in the image above) means your mic is active and functioning correctly.
  • If you are using a headset, join audio first before connecting your headset.

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Pop-Up Blockers

If you are using Zoom from your browser, and you have a pop-up blocker installed, Zoom may fail to successfully launch when you join a lesson. You can easily resolve this by allowing pop-ups for Zoom. Here’s how to do it (depending on your choice of browser):

  1. Chrome

    • Click the three dots in the upper-right corner, go to Settings > Privacy and security > Site settings > Pop-ups and redirects.
    • Under Allowed to send pop-ups and use redirects, click Add, and enter zoom.us to allow pop-ups.

  2. Firefox

    • Click the menu button, go to Settings > Privacy & Security.
    • Under Permissions, locate Block pop-up windows and click Exceptions.
    • Enter zoom.us and click Allow to whitelist Zoom.

  3. Safari

    • Go to Safari > Preferences > Websites > Pop-up Windows.
    • Find zoom.us in the list and select Allow.

After adjusting the settings, join the lesson again and Zoom should now load successfully.